Returns & Exchanges
At VENUS, we want you to feel confident in every outfit, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your selection isn't a perfect fit, we make the exchange or refund process seamless and straightforward.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and include the packing slip; ensure all original garment tags are still securely attached.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal, then affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your return's journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing